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FAQ's


Frequently Asked Questions

Once I register, how do I select my courses/learning sessions for the day?
Once you register for the event, you can log in and view all available courses/learning sessions from the “Course Selection” link in the top toolbar. After selecting a course/learning session, click “Enroll.” Please note, you can enroll and add courses/learning sessions to your schedule several days before the event or the day of the event. Courses/learning sessions will not be available to access prior to December 15. To view all of the courses/learning sessions you enrolled in, click on “My Selected Courses” in the top toolbar.

How do I access my selected courses?
To view all of the courses/learning sessions you enrolled in, click on “My Selected Courses” in the top toolbar. If you need to select courses/learning sessions the day of the event, go to the “Course Selection” in the top toolbar.

How do I know the schedule for the day?
To view the schedule for the day, click “December 15 Schedule” in the top toolbar.

What are the technical requirements to attend virtually? Do I need to have a Zoom or Google Meet account?
All you will need to access the event is internet service. Once you register for the event, you will use the same link to access the courses/learning sessions on December 15, 2020. When live presentations are used, we will use WebEx by Cisco. No account for this service is needed. You will simply get a link to join the live event via WebEx.

What if I can’t tune in all day or I miss a session?
No problem! We understand that you’re busy and you may have to step away at times. All sessions will be recorded and available for replay at your leisure after December 15. However, we strongly encourage you to attend the live event when possible so that you don’t miss any important connections and conversations!

What time does the virtual conference take place?
The Showcase begins at 8:30 a.m. and ends at 3:40 p.m. EST.

Can I register the day of the event or anytime during?
Absolutely! You can register anytime from October 30–December 15, 2020. We request that you register prior to 12:00 p.m. on December 15, 2020.

What content will be available on-demand?
All breakout sessions and keynote presentations will be available on-demand for 7 days after the event.

The on-demand option helps support flexible learning by allowing you to experience sessions you might miss during the live event. However, we strongly encourage you to attend the live event when possible so that you don’t miss any important connections and conversations!

Please note: Attendees must register for conference on or before December 15 by 12:00 p.m. in order to gain access to the live event and/or the on-demand content.

Will there be live networking opportunities?
Networking and engaging with presenters and other attendees are important parts of a conference experience. While all sessions will be pre-recorded, there will be live Q&A opportunities with presentation teams the last 15 minutes of each scheduled session time. The Q&A sessions will depend on individual presenters and the length of their presentation. The live Q&A sessions will utilize WebEx by Cisco.

What if I have technical issues?
Any technical issues can be submitted to the event management team to address the issue personally. To send issues the day of the event, please follow these instructions:

  • Once logged in, from the top toolbar, click on the gray person icon in the upper right corner.
  • From the drop-down menu, click “Contact.”
  • You will be directed to type the “Subject Line” of your issue, along with a “Message.” Once you have it typed up, click “Send.
  • The event management group will be monitoring these items in real time and will reach out to you as quickly as possible once submitted.
  • Please make sure you monitor the email address that you registered with, as the reply from the team will be sent to this email.

How many contact hours are available?
For every one-hour course/learning session attended, one contact hour will be awarded.